Combridge

Help Desk
phone number: 0040 31 0800 000
(free by Eufonika & Combridge Service, available between 0-24 hours each day of the week)
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
mailing address:
S.C. Combridge S.R.L
Post Office 22
Inbox 140
Bucharesti, Romania

Complaints Procedure for the end users of Combridge services

Dear Customer,

We know how important it is for you to have high quality telecommunication services. In this respect, to satisy our Client’s needs and to continuously improve the quality of our services, Combridge offers you this procedure, through which your requests, problems will be solved timely, as it follows:

• 1. In case you have any problem with Combridge services, please contact us at our Help Desk.
• 2. In case you have any problem with the bills of the services, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or please contact the account manager you have signed the contract with. The contact details of this person can pe found in the contract
• 3. Any other kind of complaints please send to the This e-mail address is being protected from spambots. You need JavaScript enabled to view it e-mail address or contact our Help Desk or the contact person you have signed the contract with. The contact details of this person can be found in the contract

Your complaints will be solved in maximum 5 (five) working days period. We will inform our Clients about solving their complaints as they requested : through e-mail, fax, mail or phone.

The deadline for submitting a complaint is 30 days from the day of occurence, after this deadline we do not assume any responsibility to resolve the case.

If the dispute is reached and it is not settled amicably, you can ask the competent court or the National Communications Authority.

Autoritatea Naţională pentru Comunicaţii
str. Delea Nouă, nr. 2, sector 3, Bucureşti
phone number: 0040 372 845 845
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
free number: 0040 800 855 855

EUfonika

Customer Service
phone number: 0040 31 0800 800
(free by Eufonika & Combridge Service, available between 0-24 hours each day of the week)
phone number: 0040 800 88 1688
(free by Romtelecom, available between 0-24 hours each day of the week)
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
mailing address:
S.C. Combridge S.R.L
Oficiul Poştal 22
Căsuţa Poştală 140
Bucureşti, Romania

Complaints Procedure for the end users of EUfonika services

Dear Customer,

We do know how important is for you to have high quality telecommunication services. In this respect, to satisy our Client’s needs and to continuously improve the quality of our services, Combridge offers you this procedure, through which your requests, problems will be solved timely, as it follows :

• 1. In case you have any problem with EUfonika services, you cannot initiate any call towards one or more destinations, please contact us at our Customer Service.
• 2. In case you have any problem with the bills of the services, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or the Customer Service.
• 3. For any other kind of complaints please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or the Customer Service.

Your complaints will be solved in maximum 5 (five) working days period. We will inform our Clients about solving their complaints as they requested : through e-mail, fax, mail or phone.

In case the problem is caused by the Carrier Preselection Service, the above mentioned deadline can be longer, because of the supplier of this service (Romtelecom).

The deadline for submitting a complaint is 30 days from the day of occurence, after this deadline we do not assume any responsibility to resolve the case.

If the dispute is reached and it is not settled amicably, you can ask the competent court or the National Communications Authority.

Autoritatea Naţională pentru Comunicaţii
str. Delea Nouă, nr. 2, sector 3, Bucureşti
phone number: 0040 372 845 845
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
free number: 0040 800 855 855