Commercial Offer

CONTENT:

1.Combridge – Company profile

1.1.T-Systems Facts and Figures

T-Systems is a well-established company with strong German roots and a deserved reputation for high quality, innovative, end-to-end IT and Telecommunications infrastructure solutions. With over 258,000 staff in 50 countries T-Systems has a strong track record of international expansion achieving revenues of approx. €64 billion in 2009. T‑Systems is Europe's largest European owned IT services organization. Part of Deutsche Telekom, it was the first company to offer global IT and telecommunications services from a single source. T-Systems is market leader for IT services and solutions within many industries and has a longstanding and comprehensive know-how across all value adding levels. That has been proved successfully at several OEMs and suppliers. Thanks to the sucecessful integration of the former IT service provider into its own automotive business, T-Systems has become the third largest ICT service provider for the automotive sector, and plans to become global market leader in this segment by 2010, both for IT and telecommunication services.

According to a shareholder agreement between SBC and Deutsche Telekom on July 3, 2000 Deutsche Telekom bought SBC’s 50% ownership share in Magyar Telekom. As a result of the change in Magyar Telekom’s ownership structure, Deutsche Telekom’s ownership share in Magyar Telekom increased to 59.52%, the remaining 40.48% are held by the public, while the Golden Share is held by the Hungarian state.

For other, more detailed information please check:

http://www.telekom.hu/about_magyar_telekom/magyar_telekom_group

1.2. Combridge Facts and Figures

Combridge is a member of one of the largest European telecommunication company, the Deutsche Telekom Group, our company offers a competitive alternative in the field of telecommunication on the Romanian info-communication market. Combridge was established in the first half of the year 2002 in Romania before the liberalization of the telecommunication market. Based upon the worldwide networking and business experiences of its owners, our company offers data and Internet services at low prices primarily for business partners, telecommunication and Internet service providers to the Eastern European region, to Europe and - relying upon the network of the Group - to the entire world. We have gathered substantial market experiences during our presence in Romania and then in the region, and they serve as a basis for our high quality telecommunication wholesale services.

The objective of Combridge is to meet the requirements of the European Union in every respect while reflecting its values. EU accession is very likely to open up new prospects and provide business opportunities, and we intend to build upon the experiences of Deutsche Telekom Group in this respect. We aim at complying with EU standards prior to the accession in 2007 with regard to our services, pricing, customer relations and internal procedures. It is the strategic objective of our company to offer quality turnkey service to meet all the demands of our partners based on mutual benefits. Our low costs, compatible prices, high quality services guarantee the success of our concept. We focus on establishing further partnership with the major companies on the telecommunication market in order to provide services for our present and future clients under the best possible conditions.

1.3. History

Combridge was established in the first half of the year 2002 in Romania before the liberalization of the telecommunication market. During the first years of activity the company was focused to the wholesale market, all the clients were other telecommunication companies or internet service providers. The launching of EUfonika product was one of the biggest challenges of the company, in this way, it opened towards the retail market, too. Other retail oriented product were further launched, for KA type of clients, and other big companies, too.

Combridge is operating a network which reaches almost all major cities in Romania. Out of these, two PoPs are in Bucharest, in the two most important data centers of the city, iNES and NxData. Combridge has two DWDM exits to Hungary in order to ensure protected paths for international leased lines and also operates one DWDM bordercrossing towards Sofia, the second DWDM bordercrossing to Sofia is going to be finished in the next quarter of the year. Since 2007, Combridge operates T-Systems MPLS PoP in Bucharest, NxData – a carrier neutral colocation facilty, and since 2009 operating OTE MPLS POP in Bucharest.

1.4. Services

Combridge has the following type of products/clients: WS voice, WS IP&data, WS infrastructure, B2B voice, B2B IP, B2B outsourcing, KA, EUfonika.

1.5. Coverage Maps

1.6. References

Referinte: Allianz, Siemens, Mol, Rompetrol, E-On, Bosch, Draxlmeier, Hella, Ford, Heineken, Kesz.

For more information please visit the company website at www.combridge.ro

2.Combridge Services

2.1. Wholesale Services

2.1.1. Dark Fiber Lease

Combridge operates its own network and leased optic fiber in Romania, passing through big cities in the country. It has two exits to Hungary in order to provide maximum protection of the international links, leased lines and also operates two border crossings equipped with DWDM to Sofia, Bulgaria.

2.1.2. Transport – Layer 2 Ethernet, Point-to-Point Circuits

Through its own optical fiber infrastructure, Combridge offers the advantage of MultiGigabit Ethernet networks, at both metropolitan and national level. Combridge has a wide network of points of presence (PoP) that makes available to its customers – telecommunication operators. Combridge can offer any type of services, IP/IP-MPLS using a redundant routing architecture.

2.1.3. Transport TDM – Point-to-Point Circuits, E3, E1, DS3, STM1 STM4, STM16

Combridge SDH network was installed for both, national and international destinations. This network allows delivering TDM circuits E1 (2 Mbps), E3 (34 Mbps), DS3 (45 Mbps), VTS 1 (155 Mbps), STM4 (622Mbps) and STM16 (2488 Mbps).

SDH network advantages:

SDH routings allow all traditional telecom operators deliver their basic services, as well as emerging technologies and new services (IP SAN), video
redundancy is automatically supplied on Combridge network backbone, in the case of a breakdown or fiber cut, reroutes are automatically in less than 50ms, in case of traditional circuits
the quality is ensured by constant SDH solution (jitter)

2.1.4. Lambda-2 Rental, 5Gbps/10 Gbps

Combridge anticipates constantly increasing capacity and therefore installs its own DWDM equipment. This offer can be extended to international points of presence of the Group.

2.1.5. National and International Links Via Leased Lines

Combridge is able to provide direct and reliable connections in the following conditions:

transfer rates from n × 64 kbit/s up to 2.5 Gbps multiple speed
highly-secured, redundant, managed networks from the starting point to the end point
the intervention services are available 24 hours a day

2.1.6. National and International Access to the Internet

On the Internet market Combridge achieved strategic objectives, supported dynamic development, increasing the penetration of the Internet and improving permanently the efficiency. Combridge offers to its partners international access to the Internet, at a high-quality and competitive prices:

from 2Mbit/s capacity, up to 2.5 Gbps multiple speed
redundant networks – administered from the starting point to the endpoint
the intervention services are available 24 hours a day

Internet-based Products offered by our company:

international Internet connection through the nodes of T-Systems and Magyar Telekom in Budapest, Frankfurt, Vienna and Prague
IP transit services
Internet-connection in the PoP Combridge sites in Romania (Combridge operates over 20 PoP sites located in the major cities in Romania)

2.1.7. International and National Calls

Combridge provides voice services to its partners, both to other telephone networks in Romania, and international telephony operators. Digital telephone service provided by Combridge is based on the use of TDM (Time Division Multiplexing (TDM), in which the traffic is carried on uncompressed, dedicated circuits of 64kbit/sec, but also using VoIP (voice over IP) solutions, which provide audio data transmission via Internet guaranteeing the quality of the calls.

The usage of Combridge voice services provides the following advantages:

rapid installation of the service
full compatibility with current technology (SS7, ISDN, SIP, H323)
high-quality services via its own national interconnection with local operators and services, ending international routes by Deutsche Telekom, competitive prices for all destination zones

Thanks to the law of portability the clients can maintain their existing numbering ranges.

2.1.8. IPVPN Services

Telecommunication partners and large customers can benefit from our services and operation of networks with multiple dots, terminal based IP or MPLS services with scalable bandwidths, through our own networks of the Deutsche Telekom Group, or other partners.

2.1.9. Roaming

Position of Combridge within the Deutsche Telekom Group provides to the telecommunications operators on the market of mobile communications services international high-level, fast and simple services, improving this way significantly their competitiveness locally and internationally.

High-quality mobile communication services that we offer through the Deutsche Telekom network helps our customers to focus on their core activities and leave the rest to our responsibility.

International Service for the transmission of signals (ISS-international Signaling service) provides customers a number of advantages:

to be part of a global network of over 500 international mobile communication operators
to work in a bi-directional communication network, bypassing such as ticklish conventions between the operators of mobile communication
full SS7service-use, which means, in addition to the GT analyses, professional and rapid intervention in case of crash, permanently available
to take advantage of secure networks and services
to ensure communication opportunities abroad in terms of competitive and flexible rates

2.1.10. Interconnection

2.2. Retail Services

2.2.1. Managed MPLS Services

The managed MPLS services – provided by our company – are services of virtual private network (VPN), which provide a uniform solution meeting the complex needs of your company. By using it you can migrate the entire stream of communication, internal data and voice on a single network, providing corporate and Internet connection.

The service is independent of the technology, it interconnects local networks (LAN). Monitored MPLS service offered by Combridge assures a high-availability daily communication, contributes to the optimization of the costs.

Provides a solution for the interconnection of networks for the internal LAN, the Internet connection, covering the spectrum of total bandwidth needs of our clients.

Service Options:

1. QoS option
2. Internet connection option
3. Option for access to the radio solution
4. Premium option
5. Videoconference option
6. Voice services option
7. Structured cabling option

2.2.2. Fixed Line Services

Combridge offers you the following range of services for fixed-line telephony:

ISDN-30 (PRA)
SIP
VOIP
Numbering Range
Additional Services

Service characteristics:

ISDN-30 (PRA) provides 30 simultaneous applications
SIP (Session Initiation Protocol)
VOIP (Voce over Internet Protocol)
Numbering range
Additional services:
- concerning the identity and number of incoming calls
- concerning the destination of the calls
- to facilitate the successfulness of the calls

The list price of the fixed line telephony services is the same with the list price of the EUfonika services.

2.2.3. IT&C Services

Combridge offers you the following range of IT&C services:

application in SaaS solution (Software as a Service)
IT infrastructure (IT equipments, LAN cabling, etc.)
consulting – we advise you about the required system architecture on both application and infrastructure level, based on your business needs
system integration – we bring together and integrate (set up, install and customize) all the necessary system components to optimize your business processes
management services – we even manage (operate, maintain and service) your IT infrastructure, so you can focus on your real business results
strategic outsourcing and application hosting – at the highest level, we provide not just their mangement, but the system components themselves. CAPEX: no. QOS: yes

2.2.4. EUfonika Services

EUfonika is a brand of Combridge, the Romanian daughter company of Magyar Telekom, which is part of Deutsche Telekom Group. This company group offers services to more than 55 million clients. EUfonika is a new brand on the Romanian telecommunication market. This service allows to Romtelecom subscribers to save up to 20% on the long-distance calls, and up to 40% on mobile and international ones. Using this service does not involve any installation fee, there is no client fidelity contract, no need to change the existing telecommunication infrastructure or installing some new equipment. We have just reduced prices.

The Object of the Contract is to supply telecommunication services, using the call-preselection-methodology, with the specific access code allocated to Combridge by the Regulatory Authority, called from now on the EUfonika service. This service ensures to the client the possibility of initializing long distance, international and mobile calls, according to the contractual specification included in the Service Contract and its annexes, signed with Combridge. The access to the service is done by authentification of the user’s numbers in Combridge network. Dialing the access code before the destination number, according to the instructions included in the contract, the user or the contractor from who’s number the service is accessed can call any destination. The EUfonika access code is: 1688.

To access the service, the user has to registrate through the Client Service Department of the Company. The necessary conditions are: the user has to be a Romtelecom client, and the registration should be done from one of the phone numebrs which will be contracted. The coverage area of EUfonika is the same with Romtelecom’s. Combridge commits itself to supply the EUfonika services keeping the minimum necessary quality standards according to the legislation in place.

Service Options

The installation deadline of the contracted service is maximum 5 working days for the clients who are dialing manually the acces code before the final number and 10 working days for those clients who requested the Transportator Preselection Service.

At activation the clients get one of the following bonuses: 100 free minutes to Zone 1 (Austria, Belgium, Canada, France, Germany, Italy / including Vatican/, Great Britain, Spain, USA, Hungary) or 1 hour free minutes to the Orange and Vodafone mobile networks, starting with the first date of activation of the service. Utilizing these minutes is not conditioned to a defined period, space of time or client cathegory.

Calling direction can be restrictioned towards mobile networks, international networks or both. The Client can request or cancel this service by calling the Client Service Department.

In case of users connected to analogical centers in the Romtelecom network, the EUfonika service cannot be supplied. The possibility of using the service can be cheked calling the Client Service Department of Combridge and mentioning the phone number to which the service is requested. The emergency number cannot be called through EUfonika, these numbers can be called using directly the Romtelecom lines.

We are not offering call redirection services, prepaid solutions, roaming services, number portability, messaging. Any trouble can be reported to 0800 88 1688 begin_of_the_skype_highlighting 0800 88 1688 end_of_the_skype_highlighting, or through e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The call is free of charge.

The trouble-ticket will be solved in maximum 5 working days. Pricing is minute based to all call cathegories.

Pricing is EURO-based, it will be converted to RON using the exchange rate of the National Bank of Romania applicable on the last banking day of the previous month to billing. This exchange rate will be mentioned on the invoice.

In case the client is not paying the invoice in 100 days from payment deadline, Combridge will close the service, notifying previously the client. Service reactivation will be done after the integral payment owned to Combridge, including the late payment penalties, in 3 working days starting the date the amounts entered to Combridge bank account.

In case of all the clients (for home users and compenaies, too) the payment of the invoices can be done in all the Romanian Post Offices, in the ING Bank ot rin the Trezoreria Sfântu Gheorghe.

For more detailed information and the price offer please visit our websites at www.combridge.ro or www.eufonika.ro or www.businesscall.ro.

2.2.5. Internet and Data Services

Service categories

1. Internet services
2. Metropolitan services
3. Data transport services

2.2.6. IP VPN Services

IP VPN services – provided by our company – are services of virtual private network (VPN), which provide a uniform solution meeting the complex needs of your company. By using it you can migrate the entire stream of communication, internal data and voice on a single network, providing corporate and Internet connection.

The service is independent of the technology, it interconnects local networks (LAN). IP VPN service offered by Combridge assures a high-availability daily communication, contributes to the optimization of the costs.

Provides a solution for the interconnection of networks for the internal LAN, the Internet connection, covering the spectrum of total bandwidth needs of our clients.

Primary goals of VPN services

Cost-effectiveness and secure connectivity over a shared infrastructure.

To achieve this goal, the solution must deliver the following essential attributes:

high availability: deliver data in a reliable and timely manner
network security: keep company data confidential as it travels over a shared infrastructure
quality of service: prioritized by traffic type
ease of management: adapt to meet changing bandwidth and connectivity needs

2.2.7. Virtual Servers

Virtual Servers (VPS – Virtual Private Server)

The VPS configurations are recommended to application users, webhosters, those who need resources in a virtual environment.

Dedicated Servers

The VPS configurations are recommended to application users, those who need considerable resources in a virtual environment.
The services includes the followings:

1. applications: web server, front-end
2. placing in hosting dedicated racks in the following technical conditions:
- power supply
- dedicated connection to the internet
- air conditioning
- MRTG (Multi Router Traffic Grapher) traffic monitoring services
3. 100 Mbps bandwidth – internet
4. 15 GB FTP Server

For any supplementary information or a personalized offer please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

3.General Business Conditions

3.1. Information Regarding the General Terms of Service Supply

For the conclusion of a contract the following documents are required:
- From the Clients:
  In case of Companies – the copy of the incorporation document
  In case of individuals – the Identity Card
- From Combridge:
  The framework contract (you can download it from www.combridge.ro)
Details concerning the framework agreement, as well as the General conditions relating to the provision of telephony service you can find on www.combridge.ro
The details of the minimum duration of the contract, the conditions for change, assignment or termination of the contract ahead of schedule, as well as the penalties applicable are stipulated in the contract – and discussed with the client at signing
The area of service – the whole territory of Romania and Europe
The minimum duration of the contract is included in the framework contract
The installation fee and period, the price of the number portability service, as well as the monthly fee will be presented upon an estimated calculation
The list price offer contains the tariffs applied with effect from 01.01.2010
Commercial Facilities will be discussed in each case, in part: minutes included in the packages, customer loyalty programs, extra options, equipment purchased, etc.
Setup fee – the price is variable depending on the used solution and the equipment
Subscription – varies from case to case and will be specified in the contract
The tariff for additional traffic is negotiated with each beneficiary and is included in the framework contract (available on request) or www.combridge.ro
Tariffs depending on time of day/week in which Internet services are accessed are detailed in the framework contract
Upload/download speed and maximum hours of peak is negotiated with each beneficiary and is stipulated in the framework contract

3.2. Call Barring Services

The service is available either to the international zone, either for mobile area, or for both.

This service can be requested by email at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

The implementation deadline is 10 working days.

The customer will be informed about setting options through the communication required by him.

3.3. Payment Terms and Procedures

Payment of Services shall be done upon the invoices issued by Combridge, due until the date indicated on the invoice.

Payment is made by means of payment included in the contract.

The invoice will include the equivalent monthly charges for the contracted services – for the present month, as well as the charges for telephone services conducted in the previous month.

3.4. Service Suspension

In the case of non-payment the services to the time limits laid down in the contract, the service will be suspended after the Client will be officially announced, either via phone call, or by email.

3.5. Service Reconnection

Reconnection of the network access services, in the event of suspension shall be made after the payment of the outstanding invoices.

3.6. Number Portability

From 2009 the number portability is possible both within fixed telephone networks and mobile networks.

For more detailed information, please visit www.combridge.ro or www.eufonika.ro.

3.7. Help Desk

In order to satisfy your requests access Combridge offers non-stop access to the Help Desk:

on the phone: 0040 31 0800 000 begin_of_the_skype_highlighting 0040 31 0800 000 end_of_the_skype_highlighting
by e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

4.Commercial Offer

In case you need a personalized offer, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

5.Contact Details

Romania - 010073 Bucharest, sector 1
Calea Victoriei, nr. 155, bl. D1/tr. 6, et. 1
tel. 0040310800223 begin_of_the_skype_highlighting 0040310800223 end_of_the_skype_highlighting, fax 0040310800201
mobile number 0040744437671 begin_of_the_skype_highlighting 0040744437671 end_of_the_skype_highlighting
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www.combridge.ro

Help-desk: 7x24 at your desposal at

Phone number: 031 0800 000 begin_of_the_skype_highlighting 031 0800 000 end_of_the_skype_highlighting
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Combridge commercial offer (PDF, 346 kB)

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